Scott Abel, Content Management Strategist, The Content Wrangler, Inc.
"They're Doing It WIth DITA! Lessons learned from tech writers in the trenches"

Do software tool vendors that claim to support DITA actually use the popular documentation standard themselves? Scott Abel, aka The Content Wrangler, put that question to software vendors and documented the challenges, unexpected benefits, and lessons learned experienced by tech writers making their first move to DITA. Learn how planning for legacy content conversion (or not), providing formal training (writing for reuse, structured XML authoring), and tackling change management issues can help make your first DITA project a success.